Once the passport scan is verified, customers can retrieve their boarding passes. However, fliers who need additional travel documentation – such those on trips that require visas – must continue to check-in at the airport.
“We are focused on building the most useful travel app in the industry for our customers,” Scott Wilson, United’s VP of merchandising and e-commerce, says in a statement. “The new passport scanning feature saves valuable time and provides customers with more options to control their travel experience.”
United says it will look for ways to improve the option as it rolls out. The airline says it “will collect feedback during the testing phase of passport scanning functionality with the goal of further improving the product and launching additional customer-friendly features utilizing this technology.”